All orders that originate from the Netherlands are shipped by Post.NL, DHL or UPS. We regularly take orders from all over the world.
f you are spending more than €200 (or equivalent), we recommend one of our ‘DHL / UPS EXPRESS’ options – this is guaranteed and insured which will get your goods safely to you as quickly as possible. If anything is damaged or broken before it gets to you, this service provides financial compensation.
Netherlanders: Please only select Post.NL Standard as shipping method. If you need tracking, just write ‘need tracking‘ on Order notes field when creating your order.
General Shipping Information
Delivery Timescales - As per official information from Post.NL and UPS, most services should arrive within 1 working day to most countries in the E.U. This timeframe is subject to change over Christmas, Easter and peak shopping periods, and we take no responsibility for delays that are caused by extreme weather conditions.
Tracking details – If a tracking number is available, this will usually be provided to you on Order Tracking screen.
Re-shipping of lost orders – At least one single re-ship of orders is available, provided that you have chosen a tracked or insured option (excl. the post.nl tracked option). We make no exceptions to this rule, and so it is vital that you choose a tracked method of shipping if you want full peace of mind. If you choose an uninsured method then we will not re-ship the order. It's that simple. We will re-ship your order after 14 working days for EU detsinations and after 28 working days for all other detsinations. The exception to this is when the tracking information shows the package in a 'customs' type status. In that case we will not re-ship your order. If a package is returned to us i.e. if it did not reach its intended destination, we may be in a position to issue a refund (minus any shipping costs that have been incurred) See ‘Returns’ page for more info.
Customs and labelling information – It is ultimately your own responsibility to do any applicable research to find out whether or not your intended chemicals will successfully pass through customs in your country – quite simply you need to have a clear idea of your nation’s designation about what is acceptable and unacceptable. A chemical’s ‘legal’ status does not always mean that it will be allowed by customs to enter your country, and this is why you must find out this vital information before ordering. We make this information clear in this section of our website because if there are any issues with customs and the package is seized, we do not offer a re-ship or a refund – once again there are no exceptions to this rule but you can be sure we are using an extremely stealth packaging method on all shipments.
If you have any questions or special requests relating to shipping your order, please submit a ticket via our helpdesk and one of our agents will reply to you as soon as they can - it’s always worth asking us if there is anything in particular you have in mind.